Shipping policy
Shipping Policy
Effective Date: June 2026
Welcome to Isla 21. This Shipping Policy outlines how we handle the processing, shipping, and delivery of your orders.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.
Shipping Methods and Delivery Times
We offer standard and expedited shipping options. Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times are provided for reference and are not guaranteed.
Shipping Rates
Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method.
International Shipping
We ship to select international destinations. Customers are responsible for any customs duties, taxes, or import fees that may apply.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your delivery.
Delays and Issues
While we strive to ensure timely delivery, we are not responsible for delays caused by carriers, weather conditions, or other unforeseen circumstances. If your order is significantly delayed or lost, please contact us for assistance.
Incorrect Shipping Information
Please ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Contact Us
If you have any questions about shipping, please contact our support team.